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Store Policies

Returns & Exchanges

WE ONLY OFFER STORE CREDIT FOR RETURNS. WE DO NOT ISSUE REFUNDS TO THE ORIGINAL METHOD OF PAYMENT. Thank you for understanding! :)
Return Policy:
Returns will be issued refunds in the form of a digital Gift Card. 
We must receive your return within 15 days of your order delivery date to be eligible for return. 
Returns must be free from scents, unworn, unwashed, with all original tags attached. Please include your packing slip with the return. 
Returns must be received within 15 calendar days of receiving your order (unless otherwise noted at purchase), at our location. For returned items past the 15 day return period, a 25% restocking fee will be subtracted from the store credit given. The 15 days starts from the day the order was delivered to the customer. Returns older than 20 days will be rejected, and you will be contacted to have them shipped back to you at your expense. 
*Sale items are final and cannot be returned or exchanged.*
If items are sent back past the return policy period, the customer is responsible for return postage.
*Shipping charges are not refundable.*
Please send your returns to:
Mellow & Giddy 
3434-135 Kildaire Farm Rd #721
Cary NC 27518 
How will I receive my store credit? 
Expect an emailed E-Gift card within 3 business days of the delivery of your return at our facility.
Do you offer return labels?
We do not offer return labels but hope to as we grow in the future!
Can I make a return past the open period for store credit?
Unfortunately we cannot accept clothing past the 15 day return policy for store credit. If items are returned past this period the customer will be required to pay a $4.99 shipping charge to have the items sent back.
NON-RETURNABLE ITEMS: The following items are non-returnable. 
All jewelry 
All sale items
(If you return a non-returnable item the item will be disposed of or added to a donation pile. Store credit will not be issued. No exceptions.)
Exchanges:
If you wish to exchange your item for another size, you must return your unwanted item back to us. After we receive, inspect and approve the condition of your item, we will issue a store credit via E-Gift card. You may then place an order for the desired size using your store credit. 
Defective Items:
All defective merchandise must be reported within 5 days of receiving. Merchandise that has been washed cannot be accepted for store credit.
Lost or Stolen Packages:
When you place an order with us please note that the liability is between you and the shipping carrier. We do not make any exceptions to this policy.
We are happy to *try* to replace items that aren't marked as delivered *if we can,* but once the package has been scanned as delivered, we are not responsible for lost or stolen packages. We do have a few recommendations to help track down your package though.
Confirm that the shipping address you entered is correct.
Visit your local shipping carrier office (post office, UPS store, etc, depending on the carrier) with the tracking info handy to see where the mail carrier dropped off your package. 
Check with neighbors to see if your package was dropped off next door. 
Sometimes USPS in particular updates the tracking information as "delivered" a few hours or even days earlier than the actual delivery. Please wait at least 48 hours to see if the package turns up.
Thank you for your understanding! :)